deskgame ph – Privacy Policy

1. Who We Are and How to Reach Us

deskgame ph is an online entertainment platform serving registered players in the Philippines, offering live casino games, sports betting, fish games, bingo, and VIP rewards accessible directly from your mobile browser. We are the data controller responsible for the personal information you provide when you register, deposit, play, or contact our support team. If you have any questions about this Privacy Policy or how your data is handled, you can reach our support team at [email protected] — we aim to respond to all privacy-related enquiries within five business days. This policy applies to all users of the deskgame ph platform, including visitors who browse without registering and players who hold active accounts. We are committed to handling your personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).

2. What Information Do We Collect?

When you register an account on deskgame ph, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may request a copy of a government-issued ID and a selfie or proof-of-address document to confirm that you meet our eligibility requirements. When you make deposits or withdrawals, we collect payment-related information such as your chosen payment method, transaction reference numbers, and the amounts involved — though we do not store full card numbers or sensitive banking credentials directly on our servers. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players.

3. Why Do We Use Your Information?

The primary reason we collect your personal data is to operate your account, process transactions, and deliver the gaming services you have signed up for on deskgame ph. We also use your information to verify your identity and age, which is a legal requirement for operating a responsible gaming platform in the Philippines. Your contact details allow us to send you important account notifications, security alerts, and responses to your support requests — we do not send unsolicited marketing messages without your consent. Transaction and activity data is used to detect fraud, prevent money laundering, and comply with our obligations under Philippine financial regulations. Where you have opted in, we may use your email or mobile number to inform you about promotions, bonuses, or platform updates relevant to your account.

4. How Long Do We Keep Your Data?

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Identity verification documents are kept for a minimum of five years following account closure to comply with anti-money laundering requirements. Transaction records are retained for the period required by applicable financial regulations, which is typically at least five years from the date of the transaction. If you request account closure, we will deactivate your account promptly, but certain data may be retained in archived form where required by law or for the resolution of any outstanding disputes. Once the applicable retention period has passed, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you.

5. Do We Share Your Data with Anyone?

deskgame ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to Philippine government authorities, regulators, or law enforcement agencies where we are legally obligated to do so. If deskgame ph undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your personal data with third-party advertisers or analytics companies for the purpose of targeting you with advertisements outside our platform.

6. Cookies and Tracking Technologies

deskgame ph uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We also use functional cookies to track which games you have recently played and to maintain your session security across the platform. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features on the platform. By continuing to use deskgame ph after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this policy.

7. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access a copy of the information we hold about you at any time. You may request corrections to any inaccurate or incomplete personal data in your account by contacting our support team or updating your profile directly through the platform. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of your data rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the deskgame ph platform is encrypted using industry-standard protocols to prevent interception during transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes prescribed by law. We regularly review and update our security practices to address emerging threats and maintain the integrity of the platform for all Filipino players.

9. Children and Minors

deskgame ph is strictly an adult platform and is not intended for use by anyone under the age of 21. We do not knowingly collect personal information from minors, and any account found to belong to a person under the minimum age will be immediately closed and any associated funds will be handled in accordance with our Terms and Conditions. If you believe that a minor has registered on our platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. Our age verification process is designed to identify and prevent underage registration at the point of account creation.

10. Changes to This Privacy Policy

deskgame ph reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players through the platform or by email. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have questions about any changes, please visit our FAQ page or contact our support team directly.